Welcome to GetCookwareDeal.com’s FAQ section! We’ve compiled answers to the most common questions about our premium kitchenware, shipping policies, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

What brands do you carry?
We specialize in premium kitchenware from trusted brands including Lodge, Rubbermaid, and OXO. Our selection includes cookware, cutting boards, dish racks, food storage solutions, stove parts, and tableware.
What makes your kitchenware different?
We carefully select durable, high-performance kitchen essentials that combine functionality with quality craftsmanship. Whether you’re a home cook or professional chef, our products are designed to enhance your cooking experience.
Do you offer products for professional kitchens?
Yes! Many of our products are suitable for both home cooks and professional chefs. Our heavy-duty cookware and professional-grade cutting boards are particularly popular with culinary professionals.

Ordering & Account Questions

How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You’ll need to provide shipping information and select your preferred payment method.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient options:
1. Standard Shipping ($12.95): Fast & reliable via DHL or FedEx (10-15 business days after shipping)
2. Free Shipping (orders over $50): Budget-friendly via EMS (15-25 business days after shipping)
How long does order processing take?
Our Detroit-based team carefully prepares each order within 1-2 business days before shipping. You’ll receive tracking information via email once your order ships.
Do you ship internationally?
Yes! We ship globally, excluding some remote areas and parts of Asia. Delivery times may vary slightly based on destination.
What if I’m not home when my package arrives?
Our carriers typically require a signature for delivery. If you’re unavailable, they’ll leave a notice with instructions for rescheduling delivery or picking up your package.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Are there any additional fees for international orders?
Your order total includes all applicable fees. Some countries may charge import duties or taxes upon delivery, which are the customer’s responsibility.
When will my credit card be charged?
Your card will be charged when your order is placed. If any items are unavailable, we’ll refund the corresponding amount.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused, in original packaging, and with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
What if my item arrives damaged?
We’re sorry to hear that! Please contact us within 48 hours of delivery at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.

Customer Service

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your customer service hours?
Our Detroit-based team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
We’re proud to operate from 4709 State Street, Detroit, US 48226, where we carefully prepare each order for shipment.

Still have questions? We’re here to help! Contact us at [email protected] and we’ll be happy to assist you.