At GetCookwareDeal.com, we stand behind the quality of our premium kitchenware products from Lodge, Rubbermaid, and OXO. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in resalable condition
  • Proof of purchase is required (order number or receipt)
  • Certain products may be excluded (see below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Cutting Boards (once used, they cannot be resold)
  • Stove Parts (special order items that cannot be restocked)
  • Any items that show signs of use or are not in original packaging

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our Detroit-based support team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • The reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear GetCookwareDeal Team, I would like to request a return/exchange for my recent order (#[Order Number]). Item(s) to return: [Product Name(s)] Reason for return: [Brief explanation] Preferred resolution: [Refund/Exchange for [Product Name]] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Any special return requirements

Step 3: Ship Your Return

Package the item(s) securely in the original packaging and include:

  • The RMA number clearly visible on the outside of the package
  • All original accessories and documentation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

We’ll notify you by email when your refund has been processed.

Exchanges

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email that you want an exchange and specify the replacement item
  • We’ll ship your replacement item once we receive and process your return
  • Any price differences will be charged or refunded accordingly

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the U.S. (excluding parts of Asia and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please clearly mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our Detroit-based customer service team is available Monday-Friday, 9am-5pm EST to assist with any questions about returns or exchanges.

Email: [email protected]
Mail: 4709 State Street, Detroit, US 48226

We appreciate your trust in GetCookwareDeal.com for your premium kitchenware needs. Our returns policy reflects our commitment to quality and customer satisfaction, just like our carefully curated selection of Lodge, Rubbermaid, and OXO products.